Hometail is built to make premium pet living feel simple from checkout to delivery. Every order includes free shipping, clear order communication, and an estimated delivery window of 3–5 business days, so customers can prepare their home for pet beds, pet sofas, pet houses, cat tree towers, cat wall shelves, pet playpens, dog crate furniture, and dog cooling beds with confidence.
Our shipping policy is designed to be easy to understand, easy to follow, and aligned with the level of care customers expect from a premium pet furniture store.
Hometail provides free shipping on all products. Customers can shop pet beds, pet sofas, pet houses, cat tree towers, cat wall shelves, pet playpens, dog crate furniture, and dog cooling beds without adding a separate shipping fee at checkout.
Our estimated delivery time is 3–5 business days. Business days do not include weekends or major holidays. Delivery timing may vary slightly depending on address accuracy, carrier movement, local conditions, and order volume.
After an order is placed, customers receive an order confirmation. This confirmation helps verify the purchase details and allows customers to review the shipping address before the order moves further into fulfillment.
When tracking information becomes available, customers can use it to follow shipment progress. Tracking activity may take a short time to update after the carrier receives the package.
Our customer support team is available 24/7 to help with order questions, tracking concerns, address review, delivery updates, and general shipping guidance.
Pet furniture works best when the home is ready for it. Before your Hometail order arrives, we recommend choosing a clear placement zone, measuring open floor or wall space, and making sure there is enough room for your pet to enter, rest, climb, play, or cool down comfortably.
Larger pet furniture, such as cat tree towers, playpens, or dog crate furniture, should be placed where it does not block doorways, walking paths, vents, or daily cleaning access. Softer pieces, such as pet beds, pet sofas, pet houses, and cooling beds, should be placed near familiar comfort areas.
Hometail keeps the shipping journey simple. Each order moves through confirmation, preparation, carrier movement, and final delivery, with support available whenever customers need help understanding the process.
Pet furniture can vary in size, shape, and packaging requirements. To help your order arrive smoothly, please review the shipping address carefully and prepare a safe delivery area when possible.
All answers remain closed by default, keeping the page clean while still giving customers detailed shipping information when they need it.
If you have questions about tracking, delivery timing, address details, or a package that has already arrived, our support team can help. Please include your order details when reaching out so we can assist you more efficiently.